Effective Date: April 2025
At Hamperoo (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our website [hamperoos.com] or purchase from us. It also details your rights under the UK General Data Protection Regulation (UK GDPR).
By using our website or purchasing products, you agree to the practices outlined in this policy.
1. Who We Are
Hamperoo is a UK-based online retailer specialising in curated chocolate and sweet hampers for all occasions. We are committed to protecting your privacy and handling your personal data with transparency and care.
2. What Personal Data We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Order details and transaction history
- Payment method (processed securely via third-party payment gateways)
- IP address, device and browser type
- Cookie data and site usage via analytics
- Marketing preferences (where consent has been given)
3. How and When We Collect Data
We collect personal data when you:
- Place an order on our website
- Subscribe to our newsletter or mailing list
- Contact us through a contact form or email
- Browse our website (cookies and tracking pixels may apply)
- Enter a competition or promotion
- Leave a product review or feedback
4. Legal Bases for Processing
We rely on the following lawful bases under UK GDPR to process your data:
- Contract – to process and fulfil your orders
- Consent – for email marketing and cookies
- Legitimate interests – to improve services, respond to inquiries, and prevent fraud
- Legal obligation – for financial record-keeping and compliance with laws
5. How We Use Your Information
Your personal data is used for the following purposes:
- Processing and fulfilling orders
- Sending order updates and delivery notifications
- Managing your account and purchase history
- Responding to customer inquiries and support requests
- Sending marketing communications (only with your consent)
- Improving website performance and user experience
- Detecting and preventing fraudulent activity
- Complying with legal and regulatory obligations
6. Data Retention
We retain personal data only as long as necessary:
- Order and transaction data is kept for accounting and legal obligations (typically 6–7 years under UK law).
- Marketing data is held for up to 12 months or until you withdraw consent.
- Customer service correspondence is kept for internal review and legal reference, typically for 12–24 months.
You can request deletion of your data at any time unless we are legally obligated to retain it.
7. Sharing of Information
We only share your personal data with trusted third parties necessary to fulfil our services:
- Payment processors: Stripe, PayPal, Klarna, WooPayments, Coinbase
- Shipping & logistics: Royal Mail, Evri, DPD, UPS
- Email and marketing providers: Mailchimp, Klaviyo (if applicable)
- Analytics and tracking: Google Analytics, Meta Pixel (where installed)
We do not sell, rent, or trade your personal data to third parties.
8. Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
- Store cart/session data
- Monitor website performance
- Track browsing habits and page views
- Personalise marketing messages
You can control or disable cookies via your browser settings. For more information, see our [Cookie Policy].
9. Your Rights Under GDPR
As a UK or EU resident, you have the following rights:
- Right to access – Request a copy of your personal data
- Right to rectification – Correct inaccurate or incomplete data
- Right to erasure – Request deletion of your data
- Right to restrict processing – Temporarily limit how your data is used
- Right to object – Opt out of marketing or other processing
- Right to data portability – Request transfer of your data
- Right to lodge a complaint – File a complaint with the ICO: www.ico.org.uk
To exercise your rights, email us at info@hamperoos.com.
10. Security of Your Data
We take appropriate security measures to protect your information:
- SSL encryption on all web pages
- Secure third-party payment platforms
- Access controls and authentication protocols
- Regular system monitoring and updates
While we take reasonable steps to protect your data, no method is 100% secure. Please keep your own passwords and device access secure.
11. International Shipping and Data Transfers
If you request delivery outside the UK, your data may be transferred to international logistics or customs authorities as necessary. These parties are only given the minimum data required to fulfil your delivery.
12. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be reflected on this page, with an updated effective date. We recommend reviewing this policy regularly.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: info@hamperoos.com