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Terms & Conditions

Last Updated: April 2025

Welcome to Hamperoo. By accessing hamperoos.com (“the website”) or purchasing any of our products, you agree to be bound by the terms outlined below. These Terms & Conditions, along with our Privacy Policy, govern your use of our site and services.

1. Company Details

Hamperoo is a UK-based online business specialising in curated chocolate and sweet hampers for gifting occasions.

2. Products & Availability

  • All products are subject to availability.
  • Images shown are for illustration purposes; packaging and contents may vary.
  • Minor substitutions may occur (e.g. during high-demand periods), but any significant changes will be communicated prior to dispatch.
  • All hampers are sold for personal gifting use only — not for resale.
  • We reserve the right to withdraw or modify products without notice.

3. Orders & Payments

  • Orders are confirmed once payment has been successfully processed.
  • We accept major debit/credit cards, PayPal, Klarna, Apple Pay, WooPayments, and Coinbase (if enabled).
  • Prices are shown in GBP (£) and include applicable VAT.
  • We reserve the right to cancel orders at our discretion, including in cases of suspected fraud, incorrect pricing, or unavailable stock.
  • You must be 18 or over to place an order.

4. Delivery

  • We currently offer UK-wide shipping and limited international delivery (where stated).
  • Couriers used include Royal Mail, Evri, DPD, UPS, and similar services.
  • Delivery timeframes are estimates, not guarantees.
  • Shipping details, costs, and options are shown at checkout.
  • You’ll receive a dispatch confirmation email and tracking details when your order is shipped.
  • We are not liable for delays caused by external factors (e.g., weather, strikes, customs delays).

5. Returns & Refunds

Our full Returns & Refund Policy is available here.

Key points:

  • Non-personalised hampers can be returned within 14 days, if unopened and in original condition.
  • Personalised or custom hampers are non-refundable, unless faulty or incorrect.
  • Refunds are offered for:
    • Damaged or defective items (with photo evidence provided within 48 hours)
    • Orders lost in transit (confirmed by tracking)
    • Orders cancelled before dispatch

We reserve the right to decline refund requests without sufficient evidence of error or damage. For more information, visit our Returns page or contact info@hamperoos.com.

6. Allergens & Product Safety

  • All products are handled hygienically and sealed appropriately.
  • Ingredients and allergens are listed on individual product packaging.
  • Our hampers may include items that contain or are produced in facilities that handle:
    Nuts, gluten, soy, dairy, eggs, sesame, and other allergens.
  • It is the customer’s responsibility to review allergen information before consuming or gifting.
  • Hamperoo is not liable for allergic reactions, misuse, or consumer negligence.

7. Personalisation

  • If your hamper includes custom options (e.g., printed names, labels, or gift messages), please ensure all information is accurate before completing checkout.
  • We cannot be held responsible for errors submitted by the customer (e.g., typos in names).
  • Personalised items are exempt from cancellation and return policies, unless faulty or damaged.

8. Use of Website

  • All content (images, logos, product text, descriptions) is the intellectual property of Hamperoo and may not be copied or reused without written permission.
  • You must not misuse the website (e.g., by introducing viruses, attempting fraud, scraping content, or accessing user data).
  • We reserve the right to block or terminate access if any misuse or abusive behaviour is detected.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Emotional distress from gift outcomes
  • Delays or losses caused by third-party couriers
  • Consumption of products against medical advice or dietary needs

Our liability is strictly limited to the value of the product(s) purchased.

10. Cancellations

You may cancel your order for a full refund prior to dispatch.
After dispatch, returns are only processed in accordance with our Returns & Refund Policy.
Custom or personalised hampers cannot be cancelled once production has begun.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the UK courts.

12. Updates & Modifications

We may update these Terms at any time without prior notice. Any changes will be posted to this page. Continued use of the website implies acceptance of the most current version.

13. Contact Us

For any questions regarding these Terms or your purchase, please contact us at:

📧 Email: info@hamperoos.com